Due to the COVID-19 quarantine order California is facing, delivery times may be longer than usual. Our warehouse facility is currently operating with a shortened staff. Team NFQ is making every effort possible to ensure prompt processing of orders as well as taking the extra steps to certify the safety of your order. We would like to thank all of our customers for the continued support and patience they've shown during this time!
How long does it take before my order ships?
Please allow for processing once your order is confirmed. Processing days are not included in your shipment time frame. Monday-Friday (orders do not ship Saturday/Sunday and holidays)
When Will my order ship?
If your order was placed:Your order will ship:
On a business day (Monday-Friday)
2-5 business days from order time
On a weekend or holiday
3-5 business days from order time
Any order placed after 3pm PST on Friday will not be processed until the following Monday
Drop / Launch weekends
1-5 business days from order time
HOLIDAY SHIPPING DEADLINES 2020:
Shipping method selected at checkout:Deadline to receive by December 25th:
USPS First Class Mail
December 18, 2020
USPS Priority Mail
December 19, 2020
NFQ exclusively ships with USPS
How long does it take from ordering to delivery?
Delivery times depend on the shipping service selected at checkout. Processing is not included in this time. Domestic orders are typically delivered within 1-5 business days after the processing time has concluded.
International/Deployed delivery times are subject to Customs/Declaration and/or your location.
Per USPS Tracking, delivery dates are only an estimate and do not come from NFQ. NFQ is not responsible for any lost/stolen packages. Once your package leaves our warehouse facility, NFQ has no control over shipping terms. (ie. re-routing, tracking, delivery location/expected delivery.)
I am unable to locate my package. What do I do?
Oh no! We apologize for the experience you are having with your order! Please be advised that USPS is responsible for all transit and delivery and NFQ recommends reaching out to them for all shipping inquiries. You can file a claim via the USPS website, by phone, or at your local post office!
I entered the wrong address when ordering, can I fix this?
Please understand that entering the correct information when placing an order is the customers responsibility, although NFQ understands that mistakes happen. In this occurrence, please email our customer service team with your request ASAP. We cannot guarantee that your request will be attained. Once your order has entered into processing and handling address changes cannot be accommodated.
All package interceptions and reroutes are the responsibility of the customer. All fees will be the responsibility of the customer and interception is not guaranteed before attempted delivery by USPS. Please contact USPS for all transit requests (interception, reroute, claims).
NFQ IS NOT RESPONSIBLE FOR ANY LOST OR STOLEN PACKAGES. ALL CLAIMS MUST BE MADE THROUGH USPS.
ANY FIRST CLASS PACKAGES WILL NOT BE APPLICABLE TO FILE LOST PACKAGE CLAIMS.
For any other questions, please email - firstname.lastname@example.org