Frequently Asked Questions
I'd like to cancel my order, how do I go about this?
Due to the high volume of orders received over the holidays, NFQ will not be able to accommodate any cancellations. Please ensure that all information and products are correct before placing your order! The customer will have the option to return any unwanted or incorrectly ordered items.
For non-holiday requests, please reach out to firstname.lastname@example.org as soon as possible to cancel your order. Once your order has entered into processing and handling, it can no longer be cancelled. All cancellations will undergo a 10% restocking fee.
I entered the wrong address when ordering, can I fix this?
Please understand that entering the correct information when placing an order is the customers responsibility, although NFQ understands that mistakes happen. In this occurrence, please email our customer service team with your request ASAP. We cannot guarantee that your request will be attained.
How long does it take for pre-orders to be delivered?
Please refer to the product description via our website for updates on your pre-order! If you have a preorder item within your order, the package will not depart our facilities until the preorder item can be fulfilled.
NFQ cannot guarantee a departure date from our facilities for preorder items. Once NFQ receives the preorder items from our manufacturer, processing and handling time for your order will begin. (in certain cases this may take up to 4-8 weeks)
I ordered the wrong item/size. How can I change this?
Due to limited quantity, NFQ does not accommodate size/style changes. If you have ordered an incorrect item, email our customer service at email@example.com. Please take into account that if you order has already been shipped, these steps do not apply to your order.
Your options are as follows:
1. Cancel order to receive store credit for the product value (must been done before the order enters the processing and handling phase. This option does not apply during the holidays)
2. Keep your existing order
What is Afterpay?
Afterpay is a global payment solutions provider that works with retailers to provide customers the smoothest online shopping experience.
How do I pay in 4 interest-free installments?
Select 4 interest-free installments to split your purchase into four equal payments, charged every two weeks beginning at the time your order is confirmed (usually the shipping date). No bills are sent - you can simply sit back, relax, and enjoy your purchase.
Is there a fee to use 4 interest-free installments?
There are no fees when you follow the payment schedule.
For any other questions, please email - firstname.lastname@example.org